Refund & Return Policy

This policy covers purchases made directly through Mjengo Networks: subscription upgrades (Individual and Business Page verification) and merchandise store orders. It does not cover payments made between platform users and listed fundis, contractors, consultants, realtors or suppliers, which fall outside the Platform entirely; see our Platform Disclaimer.

Verification subscription fees are non-refundable once a badge has been issued. If a payment was made in error and no badge has yet been applied to your profile, contact us within 48 hours for a full refund.

Merchandise orders may be cancelled for a full refund before dispatch. Once dispatched, items may be returned within 7 days if unused and in original packaging; the buyer covers return shipping unless the item arrived damaged or incorrect.

Email info@mjengonetworks.co.ke with your order or subscription reference and the reason for the request. Approved refunds are processed to the original payment method within 7 business days.